Order Cancellation and Return Policy
Cancellation Policy
The customer can choose to cancel an order any time before it’s dispatched. The order cannot be canceled once it’s out for delivery.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Esprimer reserves the right to accept the cancellation of any order. Esprimer also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Returns Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy.
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
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Category |
Returns Window, Actions Possible and Conditions (if any) |
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Home: Pet Supplies Products. |
10 days Refund or Replacement.
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Lifestyle: T-Shirt, Short, Dress, Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers) Lifestyle: Jewellery |
10 days Refund, Replacement or Exchange |
|
Lifestyle: WinterWear (sweatshirt, jacket, sweater, cardigan) |
3 days Refund, Replacement or Exchange |
|
Home: Household Items |
7 days Refund or replacement |
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All Mobiles (except Apple, Google, Samsung phones), Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops) |
7 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided. |
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No Questions Asked |
10 days Refund or replacement This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein. Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes a. product undelivered b. product/accessories missing c. wrong product/accessories delivered |
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No Returns categories |
Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. |
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Refurbished |
7 days Replacement only To help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to the warranty partner for resolving any subsequent issues. |
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Part 2 – Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address during pick-up, your product will be checked for the following conditions:
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Category |
Conditions |
|
Correct Product |
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
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Complete Product |
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
|
Unused Product |
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
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Undamaged Product |
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
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Undamaged Packaging |
The product’s original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
3. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects.
4. For products where installation is provided by Esprimer service partners, do not open the product packaging by yourself. Esprimer authorised personnel shall help in unboxing and installation of the product.
Esprimer holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Esprimer authorized representative.